COMMERCIAL CONDITIONS

Last revised: 22 January 2023

These Terms

This website "www.lemoulindessaules.com", including any mobile applications connected to it and the provision of hotel rooms for accommodation and related services through the Site, are owned and operated by Le Moulin des Saules. These Terms of Business set out the terms and conditions under which visitors may visit or use the Site and/or the Services and purchase them.
By accessing or using the Services, you acknowledge that you have read and agree to be bound by these Terms. If you do not agree to all of the Terms, you should not access the Services. Read these Terms carefully before accessing, using or purchasing our Services. In these Terms, you will learn who we are, how we sell our Services to you, how you can terminate the purchase agreement and what you can do if you have a problem.
You represent that you are of legal age and have the legal authority, right and power to enter into a binding agreement based on these Terms, to use the Services and to purchase them. If you are under the age of majority, you may only use or purchase the Services with the consent of your parent or legal guardian.

Description of the Services offered

You must carefully read the Description of the proposed Service before placing an order. The description of the Services presents the essential characteristics of the Services, in accordance with Article L. 111-1 of the Consumer Code. These descriptions are designed to provide you with the most complete information possible on these characteristics, without being exhaustive. The photographs, drawings and descriptions of the Services offered are provided for information purposes only and are not binding on us.
Please refer to the information and instructions for use on the packaging, labels and/or accompanying documents. We cannot be held responsible for any damage resulting from failure to follow these instructions for use of the Services provided on our website.

Hotel Services

You may book the Hotel Services we offer through our Site or Services in accordance with these Terms.
You can choose the available unusual accommodation(s) and other Services such as breakfast, bike hire, bottle of champagne and red rose bouquets that you intend to book by making the appropriate selections (e.g. arrival and departure date, type of accommodation, other Services) and collect them in your basket by clicking on the respective buttons. The prices we charge are set out on the Site or the Services. We reserve the right to change the prices of the accommodation and Services displayed at any time (provided that you are only charged the amount agreed before any price change), and to correct any pricing errors that may inadvertently occur, with effect for the future. Further information on prices and value added tax (VAT) at the prevailing rate and any other applicable taxes, charges or fees are available on the Site during the booking process and in the booking summary. Prices include value added tax (VAT) at the prevailing rate and other mandatory taxes, fees and charges. They do not include local taxes which you must pay in accordance with applicable local law. Prices are charged in the local currency of the Moulin des Saules, i.e. in euros.
Before clicking on the "Reservation subject to payment" button, all the Moulin des Saules Services you have chosen, including the total price, are displayed again in a reservation summary. You can then identify and correct any input errors before definitively confirming your reservation. By clicking on the "Reservation subject to payment" button, you place a firm order to reserve the unusual accommodation on the dates you have chosen. However, your booking request can only be placed and transmitted if you have accepted these Conditions by clicking on the checkbox provided for this purpose, and thus including them in your booking request.
We will then send you an automatic confirmation of receipt of your booking request by e-mail, in which your order will be recapitulated and which you can print or save using the corresponding function. The automatic confirmation of receipt only documents the receipt of your booking request and does not constitute an acceptance of this order by us.
The legally binding agreement for the booking of accommodation and services is only reached when we send you a notice of acceptance by e-mail. We reserve the right not to accept your booking request. This does not apply in cases where we offer a method of payment for your booking request and you have chosen it, if a payment process is initiated immediately (for example, an electronic money transfer, or an instant bank transfer via PayPal, or other similar payment method). In this case, the legally binding agreement regarding the unusual accommodation is concluded when you complete the booking process, as described above, by pressing the "Booking subject to payment" button.
The prices shown on our website are per night and for 2 people. Additional services such as breakfast, bike hire, bottle of champagne and red rose bouquets are only included where indicated. A minimum stay, deposit, cancellation fee or other conditions may apply to certain rates as indicated.
Unusual accommodation is subject to maximum occupancy rules. Our accommodation is limited to 2 people. It is forbidden to have 3 people in our unusual accommodation without prior notice. We reserve the right to ask for a supplement or to cancel your night without refund.
You can register your preferred method of payment for future use. In this case, we will store your payment details in accordance with our industry standards (e.g. PCI DSS). You will be able to identify your stored card by its last four digits.
As much as we love them, pets of any kind are not allowed at Moulin des Saules ;
Any damage to the rented accommodation or the hot tub will be charged to the client.

Check-in and check-out requirements

The check-in and check-out times are those indicated on our Site, unless otherwise indicated by the Moulin des Saules at the time of concluding the contract with you for the unusual accommodation. As a reminder, check-in is at 5pm and check-out at 11am. If you wish to leave late, this will incur additional costs.
After this normal check-out time, a late check-out may be requested. This is subject to availability and will be charged at the rate published by the hotel at the time of booking. If you require a late check-out, this will incur an additional charge. You are not entitled to a late check-out.

Payement

In the case of firm advance bookings of the Moulin des Saules, the price of the entirety of the reserved unusual accommodation is payable in advance, at the latest 2 weeks before arrival at the Domaine. In this case, the means of payment with which you have booked must be presented on arrival, together with the relevant identification documents (if required) and the booking number (if applicable). If the overnight stay is not paid 2 weeks, i.e. 15 days, prior to arrival, we reserve the right to cancel your booking.
All charges, other than the overnight stay, which have not been paid in full must be paid in full on departure from the Moulin des Saules.
Any charges, other than overnight stays, which have not been used during the stay will not be refunded.

Cancellation policy and no-shows

In case of cancellation 30 days before the date of the stay: no fee will be charged.

In case of cancellation between 29 days and 11 days before the date of the stay: 50 € administration fee will be charged.

In case of cancellation less than 10 days before the date of the stay or no-show: 100% of the amount will be charged.

! Attention, for point 2 AND 3, the fees will be lost. If you want to book a new night, you will have to pay the total amount again !

Changes or cancellation by us

If it was agreed at the time of booking the hotel that you may cancel the contract within a certain period without reason and without incurring any costs, we are also entitled to cancel the contract within this period (e.g. in the event of non-compliance with the contractually agreed deposit).

In the event of a justified cancellation on our part, you will not be entitled to compensation. You may reschedule your night at any time.

Force majeure

We shall not be liable and shall not pay any compensation if the performance of our obligations is prevented or affected, directly or indirectly, by or as a result of an event of force majeure or any circumstance beyond our reasonable control, including, but not limited to, flood, earthquake, extreme weather conditions, natural disaster, pandemic, act of terrorism, fire, theft or failure of electricity, gas, water or any other utility, factory machinery, computer, vehicle or any collapse of building structures and provided that we have not acted negligently or culpably in any way.

Coupons, gift cards and other offers

We may from time to time offer coupons, gift cards or discounts and other offers in respect of our unusual accommodation. These Offers are only valid for the period of time that may be specified in the Offer. Offers may not be transferred, modified, sold, exchanged, reproduced or distributed without our express written permission. For competitions, winners have 6 months to 1 year to book their overnight stay (depending on the condition set for the competition). Also, the winners cannot benefit from their winnings on weekends (Friday, Saturday and Sunday included).

During contests on our social networks, malicious people take advantage of the situation to impersonate us and scam users. We do not accept any responsibility and will not pay any compensation for these scams.

Gift vouchers are valid for 1 year.

Guarantee of the services offered

Except as expressly provided in these Terms and to the fullest extent permitted by applicable law, we expressly disclaim all other warranties or conditions, whether oral or written, including, but not limited to, accuracy, timeliness, completeness, results, performance, freedom from error or interruption of performance, title, non-infringement, quality, quality of information, quiet enjoyment, and all representations, warranties, express or implied, or other terms and conditions arising from course of performance, course of dealing or usage of trade.

Intellectual Property

Our Services and associated content (and any derivative works or enhancements thereof), including, but not limited to, all text, illustrations, files, images, software, scripts, graphics, photos, sounds, music, videos, information, content, materials, products, services, URLs, technologies, documentation, trademarks, service marks, trade names and trade dress, and interactive features, as well as all intellectual property rights therein, are owned by Us, and nothing herein grants you any rights in connection with Our Intellectual Property. Except as expressly provided herein or as required under mandatory provisions of applicable law for use of the Services, you will not acquire any right, title or interest in Our Intellectual Property. All rights not expressly granted in these Terms are expressly reserved.
If the Products include digital content such as music or video, the rights indicated for such content on the Site will be granted to you.

Disclaimer of warranty for use of the Site and Services
The Services, our intellectual property and all materials, information and content provided in connection therewith that are made available to any user free of charge are provided on an "as is" and "as available" basis without warranty of any kind, either express or implied, including any warranty of fitness for a particular purpose and any warranty as to the security, reliability, timeliness, accuracy or performance of our services, except for any malicious non-disclosure of defects. We do not warrant that our free Services will be provided without interruption or error, or that they will meet your needs. Access to the Services and the Site may be suspended or limited due to repairs, maintenance or upgrades. This will not affect the warranty of the Products you have purchased from us as set out in the section "Warranty of the Services offered" above.

Indemnification

You agree to defend, indemnify and hold us harmless from and against any and all actual or alleged claims, damages, costs, liabilities and expenses (including, without limitation, reasonable attorneys' fees) arising out of or relating to your use of the Site and Services in violation of these Terms, including in particular any use that violates the limitations and requirements set forth in these Terms, except to the extent such circumstances are not caused by your fault.

Limitation of liability

To the fullest extent permitted by applicable law, we disclaim any and all liability for any amount or type of loss or damage that may result to you or any third party (including any direct or indirect loss and any loss of revenue, profits, goodwill, data, contracts, as well as any loss or damage resulting from or related to business interruption, loss of opportunity, loss of anticipated savings, waste of management or office time, even if foreseeable, in connection with (i) this Site and its contents, (ii) the use, inability to use or the results of the use of this Site, (iii) any website linked to this Site or the materials on such linked websites.
We shall not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from any cause beyond our control and/or from force majeure as defined in Article 1216 of the Civil Code.
We do not accept any liability for theft, loss or breakage.
We decline all responsibility for any scamming of our name on social networks during competitions.

Changes to the Terms or Services; termination

We reserve the right to change these Terms from time to time as necessary in our sole discretion. You should therefore check them regularly. If we change these Terms in a material way, we will notify you that material changes have been made. Your continued use of the Site or our Service following any such change will constitute your acceptance of the new Terms. If you do not agree to any of these Terms or any future version of the Terms, do not access or use the Site or the Service.
We may modify the Services, cease to provide the Services or any features of the Services we offer, or create limitations on the Services. We may terminate or suspend access to the Services permanently or temporarily for any reason, without liability. We will give you reasonable notice if it is practicable in the circumstances and we will reasonably consider your legitimate interests in taking such action.

Links to third party sites

The Services may include links that take you away from the Site. Unless otherwise stated, the linked sites are not under our control and we are not responsible for their content, nor for any links they may contain, nor for any changes or updates to them. We are not responsible for any transmissions received from linked sites. Links to third party sites are provided solely as a convenience to you. Our inclusion of links to other websites does not imply that we endorse their owners or their content.

Applicable law

These Terms shall be governed by and construed in accordance with the laws of Belgium, excluding its conflict of laws rules.

If you have a concern, complaint or question about our site, please contact us at lemoulindessaules@gmail.com. If, after having contacted us, you feel that the problem has not been resolved, you will have the right to resort to the consumer mediation procedure in the event of a dispute, in accordance with articles L.611-1 et seq. of the Consumer Code. To submit your request to the consumer ombudsman, fill in the online dispute resolution form available at the following address: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Miscellaneous

No waiver of any breach or default hereunder shall be deemed a waiver of any preceding or subsequent breach or default.
The section titles used in these Terms are for convenience only and have no legal effect.
Unless otherwise specified, if any part of these Terms is determined to be illegal or unenforceable for any reason, it is agreed that such part of these Terms shall be severed and the remaining terms of these Terms shall remain in full force and effect.
By accepting the Terms, you agree not to challenge the evidential value of documents exchanged via the Site, based on their electronic nature. The computerised registers are considered as proof of the communications, orders and payments made between us.
Your acceptance of the Conditions is deemed to be proof, within the meaning of Article 1368 of the Civil Code.
You may not assign your agreement with us under these Terms, or your rights or obligations hereunder, in whole or in part, without our prior written consent.
These Terms constitute the entire agreement and supersede all previous written or oral agreements between you and us relating to the Services and the sale thereof.
The provisions of these Terms, which by their nature are intended to survive any action by us, will survive, including, but not limited to, the provisions relating to indemnities, waivers, disclaimers, limitations of liability and this "Miscellaneous" section.

Contact-us

Le Moulin des Saules

lemoulindessaules@gmail.com

Rue de la Ramée 17, 1370 JAUCHELETTE